I agree with Anna that bug 1781274 is likely to blame. If you don't have database access, you can try the strategy posted in the bug comments:
https://bugs.launchpad.net/evergreen/+bug/1781274/comments/1 Select the transaction in the Other/Special Circulations tab, and choose Add Billing from the Actions menu (which is there in 3.3). Add a $.01 billing to the transaction and then pay it off with a forgive payment on the Bill screen. Hope this helps, Michele -- Michele M. Morgan, Technical Support Analyst North of Boston Library Exchange, Danvers Massachusetts mmor...@noblenet.org On Thu, Jan 30, 2020 at 8:52 AM Goben, Anna <ago...@library.in.gov> wrote: > We’ve seen this happen when this bug rears up for Lost/CR materials: > > > > https://bugs.launchpad.net/evergreen/+bug/1781274 > > > > Even if you check the CR item in the xact has to be closed for the item to > fall away from the special/other interface. The fix for us has been to > manually close the xact in the DB. > > > > -Anna > > > > Anna Goben > > Evergreen Indiana Coordinator > > Indiana State Library > > 140 N Senate Ave > > Indianapolis, IN 46204 > > 317-234-6624 > > Fax: 317-232-1925 > > > > *From:* Open-ils-general [mailto: > open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Chris > Owens > *Sent:* Wednesday, January 29, 2020 2:05 PM > *To:* 'Evergreen Discussion Group' < > open-ils-general@list.georgialibraries.org> > *Subject:* [OPEN-ILS-GENERAL] Special circulations problem > > > > **** This is an EXTERNAL email. Exercise caution. DO NOT open attachments > or click links from unknown senders or unexpected email. **** > ------------------------------ > > Would anyone happen to know how to clear an item out of the Other/Special > Circulations category on a patron's account (version 3.3)? The item has no > bills attached that I can see and has been circulating among other patrons, > but I cannot figure out a way to delete it from this patron's account. > > Thanks, > Chris > > -- > > Chris Owens > > Director > > Blanchester Public Library > > 110 N. Broadway > > Blanchester, OH 45107 > > 937-783-3585 > > 937-783-2910 (fax) > > cow...@blanlibrary.org > > > > >