Actually, if the added functionality of a command line interface were added, and a few other things fixed up (like the ability to publish a snapshot as read-only at least) then I feel $299 is probably more appropriate unless the ticketed email support is staffed by just one guy who gets back to you 3 days later. When you get into $1000/yr, then you better have straight-up "support"-support ;)
-=dave > From: Dave Johnson <[EMAIL PROTECTED]> > Date: Mon, 29 May 2006 16:57:47 -0700 > To: Les Mikesell <[EMAIL PROTECTED]>, Rafiu Fakunle > <[EMAIL PROTECTED]> > Cc: <[email protected]>, NADAI MAURIZIO > <[EMAIL PROTECTED]> > Conversation: [OF-users] Re: What would you pay for Openfiler? > Subject: Re: [OF-users] Re: What would you pay for Openfiler? > > I don't see how you can expect automatic free updates since these require > the bandwidth of the repository. > > I think the following would be reasonable: > > FREE: > -Any documentation that has been written should be free (this is a > no-brainer unless you want to kill the project. It's already tough enough > as it is not having any documentation for OF2, hence most of the seemingly > "simple" questions on the "user" exploder.) > -Anon access to S.F. CVS repository. > -RPMs for all updates that are available to subscribers via auto-update > published on S.F. For download and manual install. > -3rd-party mailing list or user forums (this would be accomplished by the OF > team campaigning for someone to begin a mailing list with a 3rd party such > as yahoo groups, or some free forum provider, etc. and the OF team links to > the site from the main OF home page for "user-supported help forum"... You > get my drift. > > PAID ($10/yr) personal: > -Same services as FREE plus the following: > -Access to OF-provided auto-update repository. > -Access to project-sponsored "developer" mailing list or forum which allows > access directly with project team (much like the "developer" mailing list is > now.) > -Access to project-sponsored "user" list or forum which allows access > directly with project team (much like this "user" mailing list is now. > > PAID ($199/yr) corporate: > -Same services as "personal" plus the following: > -Direct ticketed-support via email with OF team. > -Emergency phone support at per-incident (billed after incident is > resolved!) rate of $99/hr or less (at OF tech discretion) with cap of $700 > unless agreed to more by corporate subscriber. > > > I think that about covers it. Problem I see is that the corporate level of > support isn't ready yet because the corporate-level product isn't quite > ready yet but it's quickly getting there. Things missing before corporate > adoption is really feasible: > -Commandline interface (snapshot control, automated snapshot scheduling, > automated published shares creation/modification/deletion, and rudimentary > reporting. This is really the mimimum level of functionality required in > the corporate world. We just bought an ONStor Bobcat 2240 to manage our > storage but we could have easily used OF if it supported the above > commandline functionality. > -The resources within the "corporate" subscription tier outlined above. > -About 6 months of proven usage within the "free" and "personal" > subscription sectors above. > > Hope this helps! > > -=dave > > >> From: Les Mikesell <[EMAIL PROTECTED]> >> Date: Mon, 29 May 2006 11:51:24 -0500 >> To: Rafiu Fakunle <[EMAIL PROTECTED]> >> Cc: <[email protected]>, NADAI MAURIZIO >> <[EMAIL PROTECTED]> >> Subject: Re: [OF-users] Re: What would you pay for Openfiler? >> >> On Mon, 2006-05-29 at 06:13, Rafiu Fakunle wrote: >>> 1) Automated updates >>> 2) Documentation >>> 3) Training >>> 4) Developer forum access >>> etc >> >> I probably wouldn't install it in production if automatic >> updates aren't free along with access to the srpms of >> the base install and updates. Different levels of >> optional paid support would be fine though, including >> an email level. It's hard to put a blanket price on >> something that might be competing with a $200 (including >> hardware) consumer level network disk or a $100,000 >> NetApp or EMC array. >> >> By the way, do you have a list of the functional differences >> from the base Centos version? That is, besides the install >> and the web interface, what does openfiler change? >> >> -- >> Les Mikesell >> [EMAIL PROTECTED] >> >> >> _______________________________________________ >> Openfiler-users mailing list >> [email protected] >> https://lists.openfiler.com/mailman/listinfo/openfiler-users >> > > _______________________________________________ > Openfiler-users mailing list > [email protected] > https://lists.openfiler.com/mailman/listinfo/openfiler-users > _______________________________________________ Openfiler-users mailing list [email protected] https://lists.openfiler.com/mailman/listinfo/openfiler-users
