Sorry - I haven't worked in support since 1995, and don't know what's involved in contracts or service any more. When I was there, anyone answering the phones could create a bug report for any customer who found a legitamate problem - I don't know if/when/why/how that's changed since. Sounds like something you need to escalate to the service manager or whoever sold you the service contract.
-Alan Coopersmith- [EMAIL PROTECTED] Sun Microsystems, Inc. - X Window System Engineering Glen Gunselman wrote: > Alan, > > You must be thinking about times past. In the past year to 18 months, using > GOLD support contract, after support could not help me with a problem (this > has happened more the once - I don't remember which time I pushed) I > suggested filing a bug report. I was told that neither they nor I could > create bug reports. Creating bug reports required some one farther up the > chain. > > If there is a support contract level that includes the right to create a > Solaris bug report, please tell us. > > have a good day, > Glen > >> The way to report bugs in Solaris 10 has been the >> same since the >> day it was released, and the same as the way it has >> been for all >> prior releases of Solaris as long as I can remember - >> via your >> support contract by opening a service call either >> directly or via >> sunsolve.sun.com. (If you were to, by mistake, >> file it on >> http://bugs.opensolaris.org/ it would go to the right >> place in the >> end, but without a support contract customer >> reporting & escalating >> it, it's unlikely to be fixed in a patch for an >> existing release.) >> >> As for the forums, like most Sun engineers I suspect, >> I don't have >> time to monitor many different forum sites, and never >> really got >> involved in those forums - and while you may be >> viewing these as >> web forums, they're gatewayed to mailing lists, so >> show up in my >> inbox and are thus much easier to participate in. >> >> -- >> -Alan Coopersmith- >> - [EMAIL PROTECTED] >> Sun Microsystems, Inc. - X Window System >> em Engineering >> >> _______________________________________________ >> opensolaris-discuss mailing list >> opensolaris-discuss@opensolaris.org > > > This message posted from opensolaris.org > _______________________________________________ > opensolaris-discuss mailing list > opensolaris-discuss@opensolaris.org _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org