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-----Original Message-----
From: Rabi Satter
Sent: Thursday, August 23, 2001 8:24 AM
To: 'Orion-Interest'
Subject: RE: I think, I will start a support site too....
I usually don't step into these times of discussions but I must object to
your statement about sites going down. In the bad old days before the web,
client/server, etc. a system manager would be fired for having a system go
down as many times as this list and the sites you mentioned have. It is time
the IT world stops saying gee that's life stuff doesn't work every now and
then. In the mainframe/minicomputer world 99.99999% up time is the norm.
That is what the IT world needs to have as a goal 100% reliable.
The list reliability is very poor even by Internet standards. Simply moving
the list to a list service would solve the issue once and for all if
Ironflare would do that the list would be stable. Having the list stable is
the first step to projecting a sense of support and stability of Ironflare.
That would stop the complaints about support. Heck if Ironflare [hell I
would do] take about an hour to setup a list on the list services this issue
would die. Secondly, spending a week or less to build a portal site and have
it hosted at tier1 or tier2 web hosting companying would handle the minimum
that Ironflare's owners wish to put out on support. Total cost to Ironflare
probably less than $2k a year or the revenue from the sale of one copy of
Orion.
-----Original Message-----
From: Michael J. Cannon [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, August 22, 2001 11:43 PM
To: Orion-Interest
Subject: Re: I think, I will start a support site too....
I personally think third-party support sites are a good thing. All of them
I have seen so far are primarily commercial in nature, in order to counter
the complaints of the corporate users that there was no 'credible support.'
It's capitalism in action: see a need in the market and meet it.
...as to what the maillist runs, it really doesn't matter. All websites go
down...Hotmail, Yahoo, even Slashdot...the rumor - never confirmed - was
that it did indeed run on Orionserver. So what? Now you have another place
to go when it is down (the new support sites).
...and if Orion is good enough for you to run a web site - (and it is:
http:/www.standardset.com/ )
well, it should be good enough for Orion, especially since they developed it
and this is one of the 'load and valence test platforms (if it does indeed
run on Orion) for the product.
Finally, the more info the merrier, and, given the levels of interest and
participation by the people who have started these support sites and the
support they have shown everyone on this maillist, I don't think any of us
are going to suffer.
Michael J. Cannon
----- Original Message -----
From: "Alex Paransky" <[EMAIL PROTECTED]>
To: "Orion-Interest" <[EMAIL PROTECTED]>
Sent: Wednesday, August 22, 2001 9:13 PM
Subject: I think, I will start a support site too....
> (in style of Andy Rooney)
>
> I see everyone is starting their support sites for Orion. I think it's a
> poor solution for something that's broken, mainly, this mailing list. How
> many support sites do we actually have now? Why is it such a problem to
> keep the mailing list up and running?
>
> Now, we need to post the message to at least 3 places to make sure it gets
> maximum exposure. I think I will start a support site, that posts to all
> other support sites, just so that people don't have to search various
> support sites for help.
>
> I don't mind so many support sites starting up, I just think they are
> starting up for poor reasons and fragmenting what little knowledge we
> already have about this product.
>
> What is the problem with the list? Why is it down half the time? I hope
> it's not running under Orion...
>
> -AP_
>
>
