Hi all- I did Open Space with a utility in St. Louis this week. I definitely can attest that what was required and what happened had to do with trusting the people. We had field and call center and managers and supervisors in the 100+ people there. All could justifiably pointed fingers. I trusted them to move beyond that to what really bonds them- a desire to serve their customers well.
It is the people part that makes the work a joy. I wouldn't work this hard for a 'system'. But I'd stand up to the oncoming tank for the sake of the people. Susan Smtyh Director of Consulting Services METS Metropolitan Education and Training Services 3861 Olympic Blvd. Erlanger, KY 41018 859-647-8983 Life is a succession of lessons which must be lived to be understood ~ Ralph Waldo Emerson * * ========================================================== osl...@listserv.boisestate.edu ------------------------------ To subscribe, unsubscribe, change your options, view the archives of osl...@listserv.boisestate.edu: http://listserv.boisestate.edu/archives/oslist.html To learn about OpenSpaceEmailLists and OSLIST FAQs: http://www.openspaceworld.org/oslist
