Try followup dynamic field On Thu, Jan 17, 2019, 12:52 PM Anthony F McInerney <afm...@gmail.com wrote:
> Hi all. > > > I'm using the post master pre filter to match subject and set dynamic > field. On a new email ticket that works perfectly. > > For existing tickets. The email is received. Dynamic field gets set in the > email. But in the existing ticket that the email goes into the dynamic > field is not updated. > > Can anyone help? > Many thanks. > Anthony. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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