Hi Gerald. The x-otrs-followup worked a charm. Thanks very much!!!! On Fri, 18 Jan 2019, 10:57 Anthony F McInerney <afm...@gmail.com wrote:
> Hi Gerald. Thanks for the reply. > I can only find that referenced on the customer ticket zoom options. That > doesn't seem to work. Core looks like frontend only it seems. > > I'm looking at the other followup options and indeed it seems to be what I > need. > > I'm going to try something like x-otrs-followup-dynamicfield-name in the > email. > > If you could give any further input as to where I should enable that would > be great. > > On Fri, 18 Jan 2019, 00:45 Gerald Young <cryth...@gmail.com wrote: > >> Try followup dynamic field >> >> On Thu, Jan 17, 2019, 12:52 PM Anthony F McInerney <afm...@gmail.com >> wrote: >> >>> Hi all. >>> >>> >>> I'm using the post master pre filter to match subject and set dynamic >>> field. On a new email ticket that works perfectly. >>> >>> For existing tickets. The email is received. Dynamic field gets set in >>> the email. But in the existing ticket that the email goes into the dynamic >>> field is not updated. >>> >>> Can anyone help? >>> Many thanks. >>> Anthony. >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> >
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