Hi Gerald. Thanks for the reply. I can only find that referenced on the customer ticket zoom options. That doesn't seem to work. Core looks like frontend only it seems.
I'm looking at the other followup options and indeed it seems to be what I need. I'm going to try something like x-otrs-followup-dynamicfield-name in the email. If you could give any further input as to where I should enable that would be great. On Fri, 18 Jan 2019, 00:45 Gerald Young <cryth...@gmail.com wrote: > Try followup dynamic field > > On Thu, Jan 17, 2019, 12:52 PM Anthony F McInerney <afm...@gmail.com > wrote: > >> Hi all. >> >> >> I'm using the post master pre filter to match subject and set dynamic >> field. On a new email ticket that works perfectly. >> >> For existing tickets. The email is received. Dynamic field gets set in >> the email. But in the existing ticket that the email goes into the dynamic >> field is not updated. >> >> Can anyone help? >> Many thanks. >> Anthony. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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