Hi Ralph, Zitat von Ralph Müller <[EMAIL PROTECTED]>:
> But now I experienced a problem with special characters > (Umlauten) in the subject. If a customer uses such characters > in the subject field and than he/she answers to an reply, the > answers is not attached to the existing case, a new case is > opened instead. > Any hints? Can you provide the subject lines of those Tickets/Articles? Is the Ticket-Number still present in the reply? > Ralph cu, Sibbi -- You can observe a lot by just watching. _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
