Hi Daniel,
On Wed, Jun 04, 2003 at 12:20:21PM +0200, Koller Daniel wrote:
> After basically starting up with OTRS, I have some questions (regarding handling):
>
> - Is it possible, to have the pasted part from the incoming mail (if you
> write an answer) below the signature?
Yes, it's a config option:
[Kernel/Config.pm]
# ms_style
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
[...]
> - Regarding attachments: If a standard answer has attached sveral standard
> attachments, it seems to be not possible, to send the answer without one?
> Is this a bug or a feature?
You can deselect the attachments with 'strg+click on the attachment'.
> - We are now on 1.0.2, if there are some changes, they would normally be
> only in the a release after 1.1. Do need to follow each version number
> in order to "stay on track"? Or will there be some upgrade procedures also
> for earlier versions?
You need to update to the 1.1 version. But if it's a security bug, we also
will provide updates for older versions.
> And finally: When will the next realse come up, and which main features will it have?
This is our todo list: http://cvs.otrs.org/cvsweb.cgi/otrs/TODO
The next major release isn't scheduled yet (~ Aug-Sep 2003).
> Daniel
-Martini
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
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