Hi
Jerome,
for agent
specific accounting just summarize all entries with the same "Create by", and
select the Days you want to see.
SELECT create_by, sum( time_unit )
FROM time_accounting
WHERE ( time_accounting.create_time > '01.09.2003' ) AND ( time_accounting.create_time < '30.09.2003' )
ORDER BY create_by
GROUP BY create_by
FROM time_accounting
WHERE ( time_accounting.create_time > '01.09.2003' ) AND ( time_accounting.create_time < '30.09.2003' )
ORDER BY create_by
GROUP BY create_by
For Queue
specifig accouting have to join the Ticket Table and group by the queue_id.
Greetings
Matthias
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