Hello
all,
we do
not want to use the feature of locking and ownership of the ticket,
because we are tracking the ticket from one queue to another queue to
next agent and if first agent i.e. changed priority, the second agent must first
take ownership and after that he can close.
I
would like to
either
not to have owner and locking
or
change of owner with moving to another queue.
Does
anyone know?
Thanks
Marek
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
