I was wondering, if either a feature, or hack could be provided that when a Agent leaves the company, all of their the unresolved tickets can be unlocked and moved to a temp queue with no owner assigned, basically like a new ticket?
Thank You. Erik Mathis AIU Dunwoody Network Administrator _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
