Thanks.. I messed around with the procmail filters and was able to get what
I want done!

Wes

-----Original Message-----
From: Martin Edenhofer [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, October 14, 2003 4:52 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS to ignore certain emails


On Tue, Oct 14, 2003 at 03:42:28PM -0400, Rogers, Weston wrote:
> Oct 14 15:42:41 l33t sendmail[7346]: h9EJgeUK007346: to=otrs, 
> ctladdr=root (0/0), delay=00:00:01, xdelay=00:00:00, mailer=relay, 
> pri=30024, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent 
> (h9EJgfpD007348 Message accepted for delivery) Oct 14 15:42:42 l33t 
> sendmail[7349]: h9EJgfpD007348: to=<[EMAIL PROTECTED]>, 
> ctladdr=<[EMAIL PROTECTED]> (0/0), delay=00:00:01, xdelay=00:00:01, 
> mailer=local, pri=30513, dsn=2.0.0, stat=Sent
> 
> procmail: [7265] Tue Oct 14 15:39:11 2003
> procmail: No match on ! "[EMAIL PROTECTED]"
> procmail: Match on ! "[EMAIL PROTECTED]"

I'm not sure, but I believe there is a syntax error on your .procmailrc:

[...]
# --
# Remove all X-OTRS Header (allow this only for trusted email) # e. g. from
[EMAIL PROTECTED] # -- #:0 fhw :
#* [EMAIL PROTECTED]
#| grep -vi '^X-OTRS-'
[...]

That's bad.

Add a # on the "[EMAIL PROTECTED]" line and try it again. 

More procmail info is also available at http://www.procmail.org/

  Martin

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier

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