On Tue, Feb 10, 2004 at 10:34:19AM +0100, Robert Kehl wrote:
>
> > but i have discovered two strange things in customer area:
> >
> > Order by don't take care of the "show closed/open ticket" state. When
> > i order i show only open tickets.
>
> This is a configurable option on
> http://localhost/otrs/index.pl?Action=AdminCustomerUser.
Sorry, but I don't find any option related...
> > In form New Ticket I didn't show any operator/queue in combo box...
>
> These are the possible options to reshape the dropdown:
>
> # CustomerPanelSelectionType
> # (To: seection type. Queue => show all queues, SystemAddress =>
> show all system
> # addresses;) [Queue|SystemAddress]
> $Self->{CustomerPanelSelectionType} = 'Queue';
> # $Self->{CustomerPanelSelectionType} = 'SystemAddress';
>
> # CustomerPanelSelectionString
> # (String for To: selection.)
> # use this for CustomerPanelSelectionType = Queue
> # $Self->{CustomerPanelSelectionString} = 'Queue: <Queue> -
> <QueueComment>';
> $Self->{CustomerPanelSelectionString} = '<Queue>';
> # use this for CustomerPanelSelectionType = SystemAddress
> # $Self->{CustomerPanelSelectionString} = '<Realname> <<Email>> -
> Queue: <Queue> - <QueueComment>';
>
Yes, the configuration it's ok, but the combo it's empty...
> > bugs or my mis-under-intelligence?:)
>
> That's what _you_ say ;-))
:))
Thanks
Matteo
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