Hi
there,
I changed the names
of the status new and open. After that I got an "Need Ticket ID"-error when
creating a ticket in the customer-interface. Why?
I only changed the
names, not the status_types. The default status in the PhoneView changed to
"closed succesfully" and all open tickets changed to "closed succesfully",
too.
Whats the
problem?
Thanks in
advance!
Tobias
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