On Wed, Feb 18, 2004 at 01:25:19PM +0100, TK wrote: > I changed the names of the status new and open. After that I got an "Need Ticket > ID"-error when creating a ticket in the customer-interface. Why? > I only changed the names, not the status_types. The default status in the PhoneView > changed to "closed succesfully" and all open tickets changed to "closed > succesfully", too. > > Whats the problem?
Did you also change the new default state names in the config file? -=> http://doc.otrs.org/cvs/en/html/state.html end of the page > Tobias Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
