Hi Martin,
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
> Martin Edenhofer
> Sent: Wednesday, February 18, 2004 2:02 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] change status-names
>
>
> On Wed, Feb 18, 2004 at 01:25:19PM +0100, TK wrote:
> > I changed the names of the status new and open. After that
> I got an "Need Ticket ID"-error when creating a ticket in the
> customer-interface. Why?
> > I only changed the names, not the status_types. The default
> status in the PhoneView changed to "closed succesfully" and
> all open tickets changed to "closed succesfully", too.
> >
> > Whats the problem?
>
> Did you also change the new default state names in the config file?
>
> -=> http://doc.otrs.org/cvs/en/html/state.html end of the page
if this is all I have to set in the config file, I must be able to make it without
further help.
Thanks a lot!
>
> > Tobias
>
> Martin Edenhofer
Tobias
>
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