Hi Daniel,
On Mon, Feb 16, 2004 at 10:03:55PM +0100, Daniel Seifert wrote:
> we have been using OTRS 1.1.3 for about half a year now. When 1.2.1 was
> released today (according to the changelogs fixing most of the issues we
> have with OTRS), we installed it but are now encountering severe
> problems.
>
> Installation is done on a SuSE 9.0 installation (just an ordinary setup
> with security updates installed) via "rcotrs stop; rcapache stop;
> rcmysql stop; rpm -Uvh otrs-1.2.1-01.i386.rpm ; rcmysql start; rcapache
> start; rcotrs start"
> [...]
> After logging in to the new version and trying to list some tickets
> (e.g. by clicking on "You have 2 new message(s)!"), a 'Software error'
> with details "Can't use an undefined value as a HASH reference at
> /opt/otrs/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 793" is
> returned (on subsequent tries: "Can't locate object method
> "CharsetConvert" via package "Kernel::Language" at
> /opt/otrs/bin/cgi-bin/../../Kernel/Modules/AgentMailbox.pm line 214").
> [...]
> What would be the way to upgrade to the new version?
Follow the UPGRADING file...
You also need to upgrade your database after the "rpm -Uvh".
MySQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u root otrs
> Daniel Seifert <[EMAIL PROTECTED]>
Martin Edenhofer
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