Hi all,

Is it possible without modification to have the signature display in the
compose e-mail screen in 1.2? Agents are finding it confusing and are adding
a signature of their own when composing new e-mails.

Ideally I'd like to see the signature associated with the particular queue
appear in the edit box.

It'd also be nice to be able to create "responses" available in the compose
area as well. Perhaps with a way of linking them to queues and compose.

Thanks!
Paul



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