Sorry for the delay.
On Saturday, March 20, 2004 10:09 PM
Paul <[EMAIL PROTECTED]> wrote:
> Is it possible without modification to have the signature display in
> the compose e-mail screen in 1.2? Agents are finding it confusing and
> are adding a signature of their own when composing new e-mails.
> Ideally I'd like to see the signature associated with the particular
> queue appear in the edit box.
It should be working the way that the signature is inserted in the
agent's screen. Are you sure you configured the queue correctly.
> It'd also be nice to be able to create "responses" available in the
> compose area as well. Perhaps with a way of linking them to queues
> and compose.
This is already noted, thanks.
hth,
Robert Kehl
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