Hi Robert, > On Saturday, March 20, 2004 10:09 PM > Paul <[EMAIL PROTECTED]> wrote: > > Is it possible without modification to have the signature display in > > the compose e-mail screen in 1.2? Agents are finding it confusing and > > are adding a signature of their own when composing new e-mails. > > Ideally I'd like to see the signature associated with the particular > > queue appear in the edit box. > > It should be working the way that the signature is inserted in the > agent's screen. Are you sure you configured the queue correctly.
This is not the behavior. Looking at Kernel/Modules/AgentEmail.pm I see the following: $Text .= "\n".$Signature; The signature is appended after pressing submitting the e-mail. I'd like to see the signature appear within the text box so that the Agent can edit it (similar to what happens when replying to a ticket). > > > It'd also be nice to be able to create "responses" available in the > > compose area as well. Perhaps with a way of linking them to queues > > and compose. > > This is already noted, thanks. Glad to hear it! Thanks, Paul _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
