Paul wrote: > Hi Tyler, > >> On Saturday, April 03, 2004 12:49 AM >> Tyler Hepworth <[EMAIL PROTECTED]> wrote: >> I created a custome queue called General. I then created a ticket >> and assigned it to that queue. The new message notification is >> incremented at the top right of the display, but the General queue >> does not show up next to Personal and Raw. > > You'll need to select the queues as Custom Queues under > Preferences for your account. I think that's the issue you're > describing. Correct me if I'm wrong. > > Only tickets in your custom queues will appear in the > QueueView. The same applies for e-mail notifications. > > Best wishes, > Paul > > _______________________________________________
I appreciate everybody's help on this. I have specified it in my custom queue settings. In fact, I selected General, misc, postmaster, junk, and raw in the custom queue. Only personal and raw show. Any debugging ideas on what to look for? I don't mind getting under the hood. Tyler _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
