Much obliged Tyler!
From: Tyler Hepworth <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Subject: RE: [otrs] url send in messages to customers Date: Wed, 26 May 2004 12:56:37 -0600
unbekennt X wrote: > In many messages that are sent to customer users there is an url that > links to the case. e.g move, opens, ownership changes, etc. > > I would like to remove this since I am not ready to deploy the web > interface to the world on the other side of the firewall. > > I can see where the agent messages are configured, but I can find no > place to configure/modify the equivalent messages sent to customers. >
Load each of your queues and make sure that 'customer move notify', 'customer state notify', and 'customer owner notify' are set to no. Got to 'auto response <-> queue' and make sure there are no auto-responses associated with the queues. Those are the only two places that set up notifications.
hth,
Tyler _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
_________________________________________________________________
Get MSN Hotmail Extra Storage - storage that grows with your needs! http://join.msn.com/?pgmarket=en-xe
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
