On Fri, 2004-05-28 at 12:59, Robert Kehl wrote: > On Tuesday, May 25, 2004 8:49 PM > Per Andreas Buer <[EMAIL PROTECTED]> wrote: > > Is it possible to give the customer access to all the tickets which > > are assigned to hers/his customer id? > > This is the default behaviour.
Are you sure? :) I have two queues. "Foo" and "Todo::perbu". When customer Foo registers a ticket and the ticket shows up with customerid "Foo" the ticket is visible in the customer interface. When I move this ticket into my personal Queue (Todo::perbu) the customer looses sight of the ticket. I believe I have not done anything (yet) to achieve this behavior. -- There are only 10 different kinds of people in the world, those who understand binary, and those who don't. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
