On Tuesday, June 01, 2004 9:09 AM
Per Buer <[EMAIL PROTECTED]> wrote:
> On Fri, 2004-05-28 at 12:59, Robert Kehl wrote:
>> On Tuesday, May 25, 2004 8:49 PM
>> Per Andreas Buer <[EMAIL PROTECTED]> wrote:
>>> Is it possible to give the customer access to all the tickets which
>>> are assigned to hers/his customer id?
>>
>> This is the default behaviour.
>
> Are you sure? :)
Erm... - yes? ;-}
> I have two queues. "Foo" and "Todo::perbu". When customer Foo
> registers a ticket and the ticket shows up with customerid "Foo" the
> ticket is visible in the customer interface.
>
> When I move this ticket into my personal Queue (Todo::perbu) the
> customer looses sight of the ticket. I believe I have not done
> anything (yet) to achieve this behavior.
You have. Your Customer simply doesn't have access to your Queue
Todo::perbu, which btw isn't your personal queue, but one of the system
queues. The socalled Personal Queue, aka Custom Queue, is just a virtual
container of several system queues. Get it?
To let your customer see your personal ToDo queue, s/he would have to be
a member of the associated group. S/he can only see her/his own tickets,
ie. the ones with the same CustomerID.
Regards,
Robert Kehl
--
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