On Tue, 2004-06-01 at 09:33, Robert Kehl wrote: > On Tuesday, June 01, 2004 9:09 AM > Per Buer <[EMAIL PROTECTED]> wrote: > > > When I move this ticket into my personal Queue (Todo::perbu) the > > customer looses sight of the ticket. I believe I have not done > > anything (yet) to achieve this behavior. > > You have. Your Customer simply doesn't have access to your Queue > Todo::perbu, which btw isn't your personal queue, but one of the system > queues. The socalled Personal Queue, aka Custom Queue, is just a virtual > container of several system queues. Get it?
Yupp. Finally. :) > To let your customer see your personal ToDo queue, s/he would have to be > a member of the associated group. S/he can only see her/his own tickets, > ie. the ones with the same CustomerID. Ah. Now I get it. Good stuff. Thanks a million. -- There are only 10 different kinds of people in the world, those who understand binary, and those who don't. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
