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Okay, according to my mysql the queue name is 'Information
Technology::Technical Support', minus the ' ' of course; and the user
is 'techsupp'. Here is the code that i tried.
[Kernel/Config/GenericAgent.pm]
package Kernel::Config::GenericAgent;
use strict;
use vars qw($VERSION @ISA @EXPORT %Jobs);
require Exporter;
@ISA = qw(Exporter);
@EXPORT = qw(%Jobs);
$VERSION = '$Revision: 1.7 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------------------------
# config options
# -----------------------------------------------------------------------
%Jobs = (
~ # --
~ # [name of job] -> send escalation notifications
~ # --
~ 'assign owner' => { # defines criteria of what to look for
~ Queue => 'Information Technology',
~ States => ['new'],
~ # new ticket properties
~ New => { # tells what to do with tickets that match above
criteria
~ Owner => 'it',
# 'send escalation notifications' => {
# Escalation => 1,
# # new ticket properties
# New => {
# Module =>
'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
~ },
~ },
~ # insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
);
# -----------------------------------------------------------------------
# end of config options
# -----------------------------------------------------------------------
1;
Still doesn't assign the default owner as 'techsupp'. Am I doing
something wrong here? Should this configuration information be in the
Config.pm instead?
Regards,
Lance McCulley
Computer Tech Specialist
[EMAIL PROTECTED]
La Sierra University
I.T. Department
(909) 785-2554
Tyler Hepworth wrote:
|>Thanks for your response.
|>in the
|>[...]
|>~ 'assign owner' => 'some queue',
|>[...]
|>is the 'some queue' the queue id or name? Also, is the 'some owner',
|>the ID or name? Thanks again!
|
|
|
|Names for both.
|
|Tyler
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