On Tue, 19 Oct 2004 13:24:33 +0300, Erol YILDIZ <[EMAIL PROTECTED]> wrote:
> And still it says Need CusrtomerID!!! when I try to login a customer account..
>
>
>
>
> On Tuesday 19 October 2004 13:01, Erol YILDIZ wrote:
> > I am using 1.3.1.. There was a mistake in the config file and now it looks
> > like below..
> >
> > # CustomerUser
> > # (customer user ldap backend and settings)
> > $Self->{CustomerDefaultState} = 'new';
> > $Self->{CustomerUser} = {
> > Name => 'LDAP Backend',
> > Module => 'Kernel::System::CustomerUser::LDAP',
> > Params => {
> > # # ldap host
> > Host => '10.0.0.1',
> > # # ldap base dn
> > BaseDN => 'dc=kemerkoy,dc=k12,dc=tr',
> > # # search scope (one|sub)
> > SSCOPE => 'sub',
> > # # The following is valid but would only be necessary if the
> > # # anonymous user does NOT have permission to read from the
> > LDAP tree
> > # UserDN => '',
> > # UserPw => '',
> > # # in case you want to add always one filter to each ldap
> > query, use
> > # # this option. e. g. AlwaysFilter => '(mail=*)' or
> > AlwaysFilter => '(objectclass=user)'
> > # AlwaysFilter => '',
> > # # if your frontend is e. g. iso-8859-1 and the charset of your
> > # # ldap server is utf-8, use this options (if not, ignore it)
> > SourceCharset => 'utf-8',
> > DestCharset => 'iso-8859-1',
> > # Net::LDAP new params (if needed - for more info see perldoc
> > Net::LDAP)
> > Params => {
> > port => 389,
> > timeout => 120,
> > async => 0,
> > version => 3,
> > },
> > },
> > # # customer uniq id
> > CustomerKey => 'uid',
> > # # customer #
> > CustomerID => 'uid',
> > CustomerUserListFields => ['cn', 'mail'],
> > CustomerUserSearchFields => ['uid', 'cn', 'mail'],
> > CustomerUserSearchPrefix => '',
> > CustomerUserSearchSuffix => '*',
> > CustomerUserSearchListLimit => 250,
> > CustomerUserPostMasterSearchFields => ['mail'],
> > CustomerUserNameFields => ['givenname', 'sn'],
> > AdminSetPreferences => 0,
> > Map => [
> > # # note: Login, Email and CustomerID needed!
> > # # var, frontend, storage, shown, required, storage-type,
> > http-link, readonly
> > # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ],
> > # [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '',
> > 0 ],
> > # [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ],
> > [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ],
> > [ 'UserEmail', 'Email', 'uid', 1, 1, 'var', '', 0 ],
> > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],
> > ## [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1,
> > 0, 'var', '', 0 ],
> > # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0
> > ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var',
> > '', 0 ],
> > # [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0
> > ], ],
> > };
> >
> > On Tuesday 19 October 2004 12:00, Yann Richard wrote:
> > > Hi,
> > >
> > > Which version of OTRS you use ?
> > >
> > > I had the same problem with a custom version of OTRS 1.2 with CVS
> > > backport (to have LDAP feature) and if my memory still good, I have
> > > added this to my Kernel/Config.pm:
> > >
> > > # CustomerDefaultState
> > > # (default state of new customer tickets)
> > > $Self->{CustomerDefaultState} = 'new';
> > >
> > > This already exist in the Kernel/Config/Default.pm in OTRS 1.3.
> > >
> > >
> > > Regards,
> > >
> > > Yann Richard.
> > >
> > > On Tue, 19 Oct 2004 11:28:37 +0300, Erol YILDIZ <[EMAIL PROTECTED]>
> >
> > wrote:
> > > > Hi,
> > > >
> > > > I have the configuration below for cutomers to authenticate via ldap
> > > > and I get "Error: Need CustomerID". Any ideas?
> > > >
> > > > Thanks
> > > >
> > > > # This is an example configuration for an LDAP auth. backend.
> > > > # (take care that Net::LDAP is installed!)
> > > > $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> > > > $Self->{'AuthModule::LDAP::Host'} = '10.0.0.1';
> > > > $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=kemerkoy,dc=k12,dc=tr';
> > > > $Self->{'AuthModule::LDAP::UID'} = 'uid';
> > > >
> > > > # Check if the user is allowed to auth in a posixGroup
> > > > # (e. g. user needs to be in a group xyz to use otrs)
> > > > # $Self->{'AuthModule::LDAP::GroupDN'} =
> > > > 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
> > > > # $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
> > > > # for ldap posixGroups objectclass (just uid)
> > > > $Self->{'AuthModule::LDAP::UserAttr'} = 'uid';
> > > > # for non ldap posixGroups objectclass (with full user dn)
> > > > # $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
> > > >
> > > > # The following is valid but would only be necessary if the
> > > > # anonymous user do NOT have permission to read from the LDAP tree
> > > > $Self->{'AuthModule::LDAP::SearchUserDN'} =
> > > > 'cn=Administrator,dc=kemerkoy,dc=k12,dc=tr';
> > > > $Self->{'AuthModule::LDAP::SearchUserPw'} = 'w84megirl';
> > > >
> > > > # in case you want to add always one filter to each ldap query, use
> > > > # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
> > > > '(objectclass=user)'
> > > > # $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
> > > >
> > > > # Net::LDAP new params (if needed - for more info see perldoc
> > > > Net::LDAP) $Self->{'AuthModule::LDAP::Params'} = {
> > > > port => 389,
> > > > timeout => 120,
> > > > async => 0,
> > > > version => 3,
> > > > };
> > > >
> > > > # UserSyncLDAPMap
> > > > # (map if agent should create/synced from LDAP to DB after login)
> > > > $Self->{UserSyncLDAPMap} = {
> > > > #DB -> LDAP
> > > > Firstname => 'givenName',
> > > > Lastname => 'sn',
> > > > Email => 'suseMailAcceptAddress',
> > > > CustomerID => 'suseMailAcceptAddress',
> > > > };
> > > >
> > > > --
> > > > Erol YILDIZ
> > > > HEV OkullarÄ KemerkÃy IT DepartmanÄ
> > > > http://www.kemerkoy.k12.tr
> > > > _______________________________________________
> > > > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > > > Archive: http://lists.otrs.org/pipermail/otrs
> > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > > Support oder Consulting fïr Ihr OTRS System?
> > > >
> > > > > http://www.otrs.de/
>
> --
> Erol YILDIZ
> HEV OkullarÄ KemerkÃy IT DepartmanÄ
> http://www.kemerkoy.k12.tr
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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> Support oder Consulting fïr Ihr OTRS System?
> > http://www.otrs.de/
>
Any chance that you are using Active Directory? If so, Active
Directory does not contain a field "uid".
CustomerKey, CustomerID, and any other item that contains "uid" needs
to be changed to "sAMAccountName".
If you are not using Active Directory, then "need CustomerID" means
exactly that. It is looking for a CustomerID in the field "uid" and
cannot find one. Use an LDAP browser to look at the actual structure
of your LDAP and see what information is really contained behind the
scenes. I recommend Softerra LDAP browser. It is free.
Hth,
Tyler Hepworth
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