Daniel Balan wrote:
It is true that this Yes or No doesn't affect the system search or stats, but what is its purpose?
In dependence of the related queue setting unanswered tickets are unlocked (taken away from agent) and go back to the queue where another agent could deal with them.
I do not think that OTRS team implemented something without a reason. Unfortunately the documentation doesn't include any references to this issue.
Cheers,
Daniel
Hth
Gerold
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Tyler
Hepworth Sent: Thursday, October 28, 2004 2:16 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Set default of "Answered?" to Yes?
One question. Why does it matter what "Is Ticket Answered" is set to? I have not found anywhere in the system that reports on that statistic. I can't search for tickets with that state, and it doesn't affect whether I can close a ticket or not. That all works independently of that value. So, what is the big deal? Just curious.
Tyler Hepworth
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