Graham,

It seems that the 1.2.3 upgrade is more outlined for me and would provide me
with better instructions than the alternative way you mentioned. I would
need more instruction in order for me to get it working with a straight
1.3.2 install. I'm not too familiar with mysql and therefore if you could
provide me with more detailed instructions on restoring OTRS with version
1.3.2 I would consider trying it that way.

If I go with the 1.2.3 install and then upgrade to 1.3.2, how much would I
have to configure version 1.2.3 before I could upgrade to 1.3.2? Would I go
through setting up the database with installer.pl? How far would I have to
install and configure 1.2.3 before upgrading to 1.3.2?

thanks
marshall

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Graham Smith
Sent: Friday, November 05, 2004 6:58 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Installing 1.3.2 and Restoring 1.2.3 DBase


Sorry.. no SuSE 9.1 rpm for 1.2.3 Last time I did this kind of migration
of otrs data it was between two different SuSE v8.x boxes ... Have done
the upgrade on 9.0, but not with 9.1.

otrs is no longer on the SuSE distribution CD for v9.1, and I suspect
the YaST support no longer exists. However, I do not see any immediate
reason why a SuSE 9.0 otrs rpm should not install on a 9.1 box.

There is a possible alternative approach to migrating than installing an
older copy of otrs and upgrading.

Things are a bit different between SuSE 9.0 and SuSE 9.1. 9.0 defaults
to a 2.4.x kernel with an option of 2.6.x (for the adventurous). 9.1 is
2.6.x by default. This does cause some issues, but none that I would
expect to effect otrs. Purely copying the database files as suggested
below could open a somewhat different can of worms, and is probably only
safe when source and target configurations are exactly the same (SuSE
9.0 and SuSE 9.1 also run slightly different mysql and apache builds as
well as run different kernels so do not fit this criterion).

The otrs backup set can be compressed and with larger databases means
there should be less to copy to the new target or to media. In theory
one could restore the database from the backup set without the
pre-requisite of installing otrs and using the appropriate restore
script, by creating the database and then applying the backup sql script
directly to mysql. One would also need to create the local mysql otrs
account and give it the rights to otrs database. The relevant commands
are in the restore.sh script, (which could be modified so that it did
not use otrs configuration information info to pass to those commands).
The Backup set also includes the Config.pm file, which could be copied
into a subsequent otrs installation hence bypassing the need to run the
installer.


On Thu, 2004-11-04 at 16:23, Chris Salter wrote:
> I recently moved our system to a new box and took the opportunity to
upgrade from 1.1.3 to 1.3.1.

> All I did was copy the database files to the new system, restart MySQL,
and run the

> database upgrade scripts.  As far as I can tell, there were no problems
that resulted,

>  and we've been using the new machine for a few weeks now.  That was on
Windows machines,

>  so it's possible that it'll work differently on Linux.
>
>
> --
> Chris Salter
> Software Engineer
> ZANTAZ, Inc.
>
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Marshall28
> Sent: November 4, 2004 11:03 AM
> To: User questions and discussions about OTRS.
> Subject: RE: [otrs] Installing 1.3.2 and Restoring 1.2.3 DBase
>
> Thank you so much for taking the time to post and help me out.

> I will try and upgrade this way. I'm curious if you have a copy of the
older version of OTRS 1.2.3

> for SuSE 9.1? I have it for SuSE 9.0 but not 9.1.
>
> thanks
> marshall
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Graham Smith
> Sent: Thursday, November 04, 2004 6:09 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [otrs] Installing 1.3.2 and Restoring 1.2.3 DBase
>
>
> Seeing no-one else has commented I will make some observations as I have
been through a similar process in the past ...
>
> On Wed, 2004-11-03 at 20:47, Marshall28 wrote:
> [ Stuff Deleted] --
> Meum est propositum
> In tabernum mori,
>
>
> Graham Smith <[EMAIL PROTECTED]>
> _______________________________________________
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> Support oder Consulting für Ihr OTRS System?
> =http://www.otrs.de/
>
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> => http://www.otrs.de/
>
>
>
> _______________________________________________
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> => http://www.otrs.de/
--
Meum est propositum
In tabernum mori,


Graham Smith <[EMAIL PROTECTED]>
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