Hi, I have the following setup. All mail to address A@ is going to queue A. All mail for address B@ is going to queue B.
If someone sends a mail To: A@, B@ (or even To: A@, Cc: B@) the mail is delivered only to one queue (e.g. queue A). I guess this is normal, since only one ticket should be created. But, the people reading queue B don't even know about the ticket being created. Has someone sorted this out already? Any hints? Anne-Mie _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
