Good Morning Mr. Kramer,
We had some problems with OTRS 1.3.2 and we decided to roll back to a version which we backed up a few days earlier. We restored the entire folder and also the database, and kept the old information in a different folder.
It looked as if everything was working but then today, I can send emails to OTRS, I receive a notfication and I can view the message when I click on the link but when I check the queue view I cannot see any emails.
I've checked that I am subsribed to the correct queue and also that I have the correct permissions to view the queue but still no emails in the main queueview window.
We tried to re-install OTRS but still with no luck, any ideas?>
I think you have only a configuration problem. How did you see nothing? In "My Queue"? Or when you select the name of the Queue directly? What happends if you create a new ticket (e. g. telefonticket)?
P.s Is there anyone in South Africa doing commercial support for OTRS?
Sorry, I don`t now somebody in South Africa. But we offer qualified support services for this kind of problems, from Germany too. :-)
More information is available at http://www.otrs.de/support/ (sorry currently just in German, but I send you the page in English extra).
If you have questions, feel free to contact me again.
Thanks for your help! :)
with kind regards,
Stefan Rother
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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