Hi, The way it sounds to me, 'amg-1' wants to reverse the sort order so that newer tickets are at the top, rather than tickets that have not been worked for a longer period.
At this point however I am not able to offer a solution. Graeme Jack Doyle wrote: > I don't understand what you're saying. The ticket age corresponds with the > ticket arrival (created) time. > > How would you define the arrival time if not the ticket created time? > > ----- > Jack Doyle, Network+ > Systems Operations Specialist > Lewis-Gale Clinic Information Systems > > Public key: http://keys.thajack.com/jd_lgc_public.asc > > -----Original Message----- > From: amg-1 [mailto:[EMAIL PROTECTED] > Sent: Tuesday, March 29, 2005 9:34 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] sort order of the QueueView > > > No, I actually want the order to be by message arrival time. By ordering by > Age, you risk starving new tickets if you're always handling old ones first. > > So, the arrival time of the messages in the queue makes sure that those > messages get handled first come first served, instead of giving preference to > those who opened a ticket a long time ago. > > Can this be done? > > > ----- Original Message ----- > From: "Jack Doyle" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Sent: Monday, March 28, 2005 10:52 AM > Subject: RE: [otrs] sort order of the QueueView > > > The age is the amount of time since the ticket was created. Is that not > what you want? Also, it sorts based on priority, then age. There may be > more to it that I'm not aware of. > > However, the age seems to me to be the amount of time since the created > date/time. > > ----- > Jack Doyle, Network+ > Systems Operations Specialist > Lewis-Gale Clinic Information Systems > > Public key: http://keys.thajack.com/jd_lgc_public.asc > > -----Original Message----- > From: amg-1 [mailto:[EMAIL PROTECTED] > Sent: Monday, March 28, 2005 10:47 AM > To: otrs@otrs.org > Subject: [otrs] sort order of the QueueView > > > When I view My Queues, the order of the messages shown is the "Age" of the > ticket. I'd like to change the sort order to be the message arrival time, > not the time of the creation of the ticket's very first message (which is > what I understand to be the "Age" of the ticket). > > I've looked through the mailing list archive, and searched the Defaults.pm > file, but no success. Is the sort order I'm suggesting possible w/ OTRS? > > thanks. > > -- > Alain M. Gaudrault, Reqwireless Inc. > Web: http://www.reqwireless.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > >>http://www.otrs.de/ -- ============================================================== Graeme Brough [EMAIL PROTECTED] Internal: x(70) 73428 Worldwide: +44 (0)1506 673428 Sun Remote Support Centre Application Development Linlithgow, UK ============================================================== ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
