Actually, it won't show up in the queue view if the ticket is locked, but the other users may still view it through search results if necessary.
----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems Public key: http://keys.thajack.com/jd_lgc_public.asc -----Original Message----- From: Christophe Zwecker [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 05, 2005 10:13 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] changing ticket owner makes it disappear for others ok, there is just some actions that can only be performed if the ticket has an owner, thats why I asked.. thx alot Stefan Rother wrote: > Hi Chris, > >> we are admins with different fields of work, I created 3 queues by >> our names. we got an incoming queue. Everyone can see tickets in the >> other queues. however when one assignes a ticket to him, the other >> ones seem not to be able to see the tickets anymore, how can I change >> this ? >> >> and also I wonder what ticketlocking is for, so no other can change >> the ticket ? we dont need that can it be disabled at all ? > > > Please assigne the Ticket only in a other Queue, not to a person > directly. If you change the owner, the Ticket is locked and only the > owner see this Ticket. > > with kind regards, > > Stefan Rother > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Manage your communication! > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- Christophe Zwecker mail: [EMAIL PROTECTED] Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de "Reality is that which, when you stop believing in it, doesn't go away" _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
