Hi!
I don't have TimeZone defined in Defaults.pm or Config.pm and OTRS is
using
local time as default. Why are you using such setting for TimeZone?
Maybe it would be a good idea to try "Kernel::System::AuthSession::FS",
so
OTRS will manage sessions by itself and hopefully you won't face this problem
with the
timezone.
Regards,
On 21 Apr 2005 at 0:04, s taylor wrote:
> Hello again.
>
> I believe I've found the solution or problem, depending on how you
> look at it. Here goes:
>
> When using the following (refer to 'Defaults.pm' re: SESSIONS):
>
> $Self->{SessionModule} = 'Kernel::System::AuthSession::IPC';
>
> WITH...
>
> $Self->{TimeZone} = -4;
>
> which is US Eastern Daylight Savings time for a website whose servers
> are set to UTC (GMT+0) in order to accommodate customers
> internationally, the 'Kernel::System::AuthSession::IPC' module has in
> it the "CheckSessionID" subroutine' whereby it's 'if statement' will
> always be 'true'. Therefore, the session will always be 'timed out'
> based on this calculation.
>
> If someone knows how to fix, please reply. I haven't gotten that
> far...
>
> Thanks.
>
>
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>
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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