Hi,
Thanks for that - I did this and have setup a whole list of mail salutations
to reflect the type of mail.
The problem I am having now though is that the salutations have to be
assigned to a queue - which is fine except for the Blank Emails. I have got
a standard template email and a blank email setup on each queue but because
the Blank Email cannot be assigned to a queue it seems to take the standard
salutation of the other mails?
Hope that make sense?
Anyone any ideas?
Richard
From: Christian Schoepplein <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Subject: Re: [otrs] Removing default text from Emails
Date: Mon, 23 May 2005 15:58:10 +0200
Hi Richard!
On Mo, Mai 23, 2005 at 10:05:57 +0000, Richard Hamson wrote:
>I am currently setting up a list of email templates to be used when
>replying to customers etc. Unfortunately I cant seem to get rid of the
>default text -
>
>"Dear [Customer Name
>
>Thank you for your request.
>[Customer name] [Email Address] wrote:
>
>Copy of email"
>
>I have searched for where this text is taken from but I have hit a wall?
>
>Anyone any ideas?
Change the system standard salutation (system standard salutation (en))
via the admin area (admin -> salutations).
>Richard
Hth,
Christian
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