Jerome Alet a écrit :
>Hi,
>
>I've setup the OTRS 1.3.2p01-5 Debian package and it now works like
>a charm with PostgreSQL. OTRS is really great stuff !
>
>Now I'm wondering : I'd like to propose to customers the choice
>between only two queues with names I'll choose, but actually there
>are several predefined queues : 'Raw', 'Junk', 'Postmaster' and 'Misc'
>which are of no interest to me.
>
>I've read the documentation, especially "What is a ticket queue"
>section, but it doesn't seem to explain if these predefined queues
>are needed or not.
>
>
>
You must declare the default Queue for
the system in Kernel/Config.pm :
# PostmasterDefaultQueue
# (The default queue of all.) [default: Raw]
$Self->{PostmasterDefaultQueue} = 'Your Personnal Queue';
This Queue MUST be created before via admin web interface.
Regards,
Yann.
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