[EMAIL PROTECTED] schrieb am 30.06.2005 13:09:40:
Hi 2,
> Hi,
>
> Apologies if this is in the archive - I'm struggling to search it.
>
> I want to include the Ticket Number in an Auto Response. The useable
> options shows <OTRS_TICKET_TicketNumber> as the way to do this however when
shouldn't this be just <OTRS_TICKET_Number>??
sometimes less is more.....
;-))
Li
> I try this the response includes the text "<OTRS_TICKET_TicketNumber>"
> rather than the ticket number. Can anyone suggest where I'm going wrong?
>
> (This is a new install of OTRS 2.0.0 beta2).
>
> Thanks,
>
> Marcus Hopwood
> Internet Facilitators Ltd
>
>
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