I'd say thats up to you. We don't have too much volume so all mail
comes to 1 address and we dispatch it from there.
I suppose you could set up a number of addresses and have support
requests go right to a specific queue, but your end users will need
to know what to send to where.
Volume would dictate I think
On Aug 23, 2005, at 9:41 AM, James Marcinek wrote:
Thanks for the reply.
I added the user information as per your info. Does each queue have
to have a
separate email account or can one email account be used for the whole
application?
Thanks,
James
"User questions and discussions about OTRS.org"
<otrs@otrs.org>
wrote:
James,
We have an Exchange mail system also here. What you'll need to do
is to
ensure that you have POP3 setup on the Exchange side as an available
protocol, some administrators disable this in favor of IMAP, HTTP,
and/or
RPC communications.
You will need to make the following configuration changes to your
Defaults.pm file
$Self->{CheckMXRecord} = 0; (Unless you want to do DNS Lookups
for
external email)
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = 'IP Address of Mail Server';
$Self->{'SendmailModule::AuthUser'} = 'NT User name (without
domain)';
$Self->{'SendmailModule::AuthPassword'} = 'NT User Password';
Samples of these configurations should be in the Kernel/Config/
Defaults.pm
file for your reference. Also, check out the 1.3.2 documentation
online as
it provides decent instructions on getting cronjobs to work.
Thanks,
Brad
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of
James Marcinek
Sent: Monday, August 22, 2005 3:25 PM
To: otrs@otrs.org
Subject: [otrs] Email configuration questions
Hello Everyone,
I just started using OTRS and have configuration questions that I
hope
someone
can answer for me. I have been reading through the manual but
I'm not
getting
enough out of it to grab the concepts.
I set OTRS on a CentOS 4(open source RHEL) running apache and
mysqld. This
has
been setup and is running.
Our email server is on an exchange system. Although I've seen the
POP3
settings,
I would appreciate it if somebody could explain how to setup
access to the
mail
server. If I use the web gui to create an email account do I still
have to
automate a cron job to get mail? Should I use more than one email
account to
recieve mails? What mail account is used to send emails from OTRS
(and how
to
set it up to authenticate and send to exchange).
Thanks,
James
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