|
Duarte,
I think you are going to run into problems using the same
ticket numbers over and over again as time progresses. One suggestion I have
would be to change your System ID annually to prefix with the year, then
you could successfully reset the starting ticket number in the TicketCounter.Log
file (I think) or you could simply change over to the DateChecksum
method.
In scenario 1 your tickets would be 200500001 if you choose
a 5 digit MinCounterSize
In scenario 2 your ticket numbers would be
2005091607163400001
If you
don't want to change your system ID or your ticket numbering method then my
suggestion would be to export your database (MySQL?) into a sql script and edit
out the ticket related fields and subsequently reimport the data after dropping
and recreating the database. (Don't forget the permissions
grants)
I hope this
helps
Brad
West
Network/Systems Engineer
Spang
& Company
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Duarte Cordeiro Sent: Friday, September 16, 2005 6:17 AM To: User questions and discussions about OTRS.org Subject: [otrs] Ticket number generator reset Hi, Yesterday we’ve created with our
ticket number 19000. Adding this to our system id (that I wrongly choose as 10),
we have a ticket numbers like 1019000. I would like to reset this number
every year, so what I would like to know is: -
if I change the number in
TicketCounter.log do the ticket numbering restart ? -
Is there any implication
to this ? Does otrs stops working correctly? What happens if a user reply to a
ticket number that exists twice in the database? Thanks, Duarte
Cordeiro |
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