Thanks, I'll give it a shot.
otrs:/opt/otrs/Kernel/Output/HTML/Standard # grep -i freetext * | wc -l 150 May take a while! :) On Wednesday 30 November 2005 4:21 am, Wim Fournier wrote: > Shawn Holland wrote: > >Hey, > > > >I hate asking so many questions but I'm finding it very difficult to do > >customizations because I'm either not finding the Documentation or am not > >reading it right. > > > >I jus tneed to know how to > > > >1. When creating a new customer have aditional fields that can be used. > > ie. Phone Number. > > > >2. When creating tickets have aditional fields that can be used. Ie. Phone > >Number :) or room number ... etc ... > > Do a scan on FreeText in the .dtl files. Uncomment some lines there. > > Good luck! > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
