When I run sudo I get... No cronjobs in /root/var/cron found! * Check the $HOME (/etc/passwd) of the OTRS user. It must be the root dir of your OTRS system (e. g. /opt/otrs).
Still means nothing to me I'm afraid. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Are Hoel Sent: 23 February 2006 07:49 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Don't seem to have an otrs user Hi Use sudo (as root): sudo -u otrs /path/to/sh /path/to/Cron.sh start otrs I added the sh because it could be lost when running sudo. Best regards Are Hoel Systems Administrator Telio AS - www.telio.no > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Gordon O'Brien > Sent: Thursday, February 23, 2006 2:03 AM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] Don't seem to have an otrs user > > Thanks for the help Graeme. > > When I tried the adduser line I got 'user otrs exsts' so I > re-tried './Cron.sh start otrs'. > I then get: > 'Run this script just as OTRS user!' > > 'su otrs' does not switch to the otrs user, and also I cannot > log in with the otrs user as I do not know the password. > > Doesn't make any sense to me! > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Graeme Brough > Sent: 20 February 2006 08:27 > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Don't seem to have an otrs user > > Hi Gordon, > > You can still create your OTRS user now that you have installed OTRS. > > >From > http://doc.otrs.org/1.3/en/html/install-cli.html#INSTALL-CLI-INSTALL > > useradd -d /opt/otrs/ -c 'OTRS user' otrs > > usermod -G nogroup otrs (SuSE=nogroup, Red Hat=apache) > > Just make sure you re-run 'SetPermissions.sh'. > > HTH > > Graeme > > > > Gordon O'Brien wrote: > > NEWBIE to both OTRS and Linux!! > > > > > > > > I am trying to run the Cron.sh script but it says to run it > as the otrs > > user. > > > > I don't seem to have an otrs user on my Fedora 4 system. I > cannot use > > 'su otrs' > > > > > > > > I believe OTRS was installed whilst logged in as root. Should I have > > created an otrs user before installing? > > > > > > > > Thanks > > > > Gordon > > > > > > > > > > > -------------------------------------------------------------- > ---------- > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > => http://www.otrs.de/ > > -- > ============================================================== > Graeme Brough [EMAIL PROTECTED] > Customer Account Management Support Team > > Internal: x(70) 73488 > Worldwide: +44 (0)1506 673488 > > Sun Remote Support Centre Linlithgow, UK > ============================================================== > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > ~~~~~~~~~~~ > > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. > Any unauthorized review, use, disclosure or distribution is > prohibited. > If you are not the intended recipient, please contact the sender by > reply email and destroy all copies of the original message. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > ~~~~~~~~~~~ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > --- > Inbound email: This email has been scanned for all viruses by > MessageLabs (MSQ) > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --- Inbound email: This email has been scanned for all viruses by MessageLabs (MSQ) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
