Yes, I am. But I think this is not a sollution to me...
My web interface will be part of another web interface and apparently it
will not be located at the same server with OTRS.
Anyway I will pay more attantion to OTRS's customer web interface.
Probably it will help me. Thank you for answering.
mike conigliaro wrote:
maybe i dont understand your question, but are you aware that otrs
already has a customer web interface where they can view the status of
tickets?
Косов Евгений wrote:
Good day!
First of all sorry if this list isn't the correct place for such a
question.
I'm have to write som kind of web-interface for users to pass requests
to OTRS and see results of request processing. First (passing requests
to OTRS) can be done simple by sending an e-mail message as far as I
know, but how can I get ticket status? Or may be I can define some kind
of callback, that will be called every time ticket is processed?
I looked through OTRS documentation (may be not so attentively as I
should) and had no luck.. :/
Any links, comments etc. will be highly appreciated.
Thanks in advance.
--
Regards,
Eugene Kosov.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting fЭr Ihr OTRS System?
=> http://www.otrs.de/
