Mike McGrath wrote:
When users send mail to the OTRS system, Everything gets created fine except OTRS doesn't know who the customer is. Is there a way to map this? Also after a ticket has been created and I change the customer ID on the ticket, the "from" field in the ticket doesn't seem to be updated. Anyone else have these issues?
Create a customer with the e-mail address you got the ticket from and the desired customer ID. All tickets from that address will automatically be associated with that customer ID from then on.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
