Mike McGrath wrote:
In my case all my customers are stored in an LDAP server, is it possible the from email address isn't matching up with whats in LDAP? For example in LDAP: [EMAIL PROTECTED] And their email client is sending with a From of "My User <[EMAIL PROTECTED]>"?
I think I once read something about that LDAP is only used for authentication, so OTRS still needs to have the customer in its DB. I'm not using LDAP myself, so I don't really. Did you search the mailinglist archives/docs?
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