Nils Breunese (Lemonbit Internet) wrote:
Mike McGrath wrote:
When users send mail to the OTRS system, Everything gets created fine
except OTRS doesn't know who the customer is. Is there a way to map
this? Also after a ticket has been created and I change the customer
ID on the ticket, the "from" field in the ticket doesn't seem to be
updated. Anyone else have these issues?
Create a customer with the e-mail address you got the ticket from and
the desired customer ID. All tickets from that address will
automatically be associated with that customer ID from then on.
Nils Breunese.
_
In my case all my customers are stored in an LDAP server, is it possible
the from email address isn't matching up with whats in LDAP? For
example in LDAP: [EMAIL PROTECTED] And their email client is sending
with a From of "My User <[EMAIL PROTECTED]>"?
-Mike
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