Thanks!
----- Original Message -----
From: "Yashpal Nagar" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Sent: Wednesday, April 26, 2006 1:48 PM
Subject: Re: [otrs] Is it possible to purge all tickets and start new
withoutlosing the config?
> You need to config this in your condig file i.e
<OTRS_HOME>/Kernel/Config.pm
> ##
> $Self->{'Ticket::NumberGenerator'} =
> 'Kernel::System::Ticket::Number::AutoIncrement';
> # Ticket::CounterLog
> # counter log
> $Self->{'Ticket::CounterLog'} =
> '<OTRS_CONFIG_Home>/var/log/TicketCounter.log';
> ###
> For more options look at the <OTRS_HOME>/Kernel/Config/Defaults.pm
>
>
> <OTRS_HOME>/var/log/TicketCounter.log is the last ticket allocated.
> Which you need to set 0 for next ticket to be 1 ;)
>
> For more info look at the docs.
> Yash
>
>
>
> [EMAIL PROTECTED] wrote:
>
> >
> > yes it is, search mailinglist for numbergenerator.
> > the last given number is kept in a file that is named..... aaargh dont
> > remeber, search mailinglist.
> >
> > Li
> >
> >
> > [EMAIL PROTECTED] schrieb am 26.04.2006 13:21:15:
> >
> > >
> > > Is there a way to purge all tickets and restart the numbering?
> > >
> > > After testing I want to delete everything in the system except the
> > > queues,users (config) and restart the number.
> > >
> > > Additionally, is it possible to number from 1?
> > >
> > > We would like to have a simple incremental number 1,2,3, etc ...
> > >
> > > Thanks!
> > >
> > > Paul
> > > _______________________________________________
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> >
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>
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