Found it.
In Kernel/Ticket.pm change
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self->CreateTicketNr( );
}
to
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self->CreateTicketNr( QueueID => $Param{QueueID} );
}
Regards,
Richard
Richard Hinkamp - BeSite wrote:
Hmm, Just saw it doesn't work when creating a new ticket in OTRS, only
with incoming mails. Let's see if I can fix that.
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