RE: [otrs] smtp problem

[Joseph Atkins]

Did you open up relay for that ip address?  If you don’t exchange isn’t going ot allow it to connect.     Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:37 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem   Joseph,   That makes sense, except the exchange server is on the same network inside of our firewall, as the otrs server is located. The otrs server is on 192.168.111.31 and the exchange server is 192.168.112.2 via our firewall, which allows for that path of traffic.   I am still scratching my head on this on.   Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL  32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net   The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:32 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem   Exchange itself does not naturally allow outside services to access it’s SMTP.  What your probably going to have to do is open relaying in the SMTP connector.  Be very careful and make sure you specify the computers that you want relaying open for…if you don’t you can be opening yourself up for spammers.   Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:26 AM To: User questions and discussions about OTRS.org Subject: [otrs] smtp problem   We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.?   ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006 Message: Can't connect to 192.168.112.2: Unknown error! Traceback (1896):    Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121    Module: Kernel::System::Email::Send (v1.14) Line: 467    Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108    Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651    Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47    Module: (eval) (v1.80) Line: 203    Module: ModPerl::RegistryCooker::run (v1.80) Line: 203    Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169    Module: ModPerl::Registry::handler (v1.99) Line: 30   Thanks Tom

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/